Responsible Gambling at Just Casino New Zealand

At Just Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always remain a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policy, the tools available to help you stay in control, and where to find support if you need it.

Our Commitment to Responsible Gambling

Just Casino operates under strict responsible gambling principles. We actively promote safe gaming practices and comply with all applicable regulations governing online gambling in New Zealand as of June 2026. Our team is trained to identify signs of problem gambling and to assist players who may be experiencing difficulties.

Know the Signs of Problem Gambling

Gambling becomes a problem when it negatively affects your finances, relationships, work, or mental health. Ask yourself the following questions:

• Do you spend more money on gambling than you can afford to lose?
• Do you gamble to escape stress, anxiety, or depression?
• Have you lied to family or friends about how much you gamble?
• Do you chase losses by continuing to gamble after losing money?
• Has gambling caused problems in your relationships or at work?
• Do you feel restless or irritable when you try to stop gambling?

If you answered yes to any of these questions, we strongly encourage you to use the tools available on our platform and to seek professional support.

Responsible Gambling Tools at Just Casino

We provide a range of tools to help you manage your gambling activity. You can access all of these features directly from your account settings.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period.

Loss Limits

Define the maximum amount you are willing to lose within a specified time period. This helps prevent chasing losses and keeps your spending within a budget you are comfortable with.

Session Time Limits

Set a maximum duration for your gaming sessions. You will receive a notification when your session limit is approaching, and the session will end automatically once the limit is reached.

Reality Checks

Enable regular pop-up reminders that show how long you have been playing and how much you have spent or won during your current session. These reminders help you stay aware of your activity in real time.

Cool-Off Period

If you feel you need a short break from gambling, you can activate a cool-off period of 24 hours, 48 hours, 7 days, or 30 days. During this time, you will not be able to log in or place bets.

Self-Exclusion

If you need a longer break, you can self-exclude your account for a period of 6 months, 1 year, 2 years, or permanently. During self-exclusion, your account will be suspended, all marketing communications will be stopped, and you will not be able to reopen your account until the exclusion period has ended. Permanent self-exclusion cannot be reversed.

To activate self-exclusion, go to your account settings or contact our support team at [email protected].

Protecting Minors

Just Casino strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process. If we suspect that a minor is attempting to access our platform, we will immediately suspend the account pending verification.

We recommend that parents and guardians use parental control software to prevent minors from accessing online gambling sites. The following tools can help:

• Net Nanny
• CYBERsitter
• GamBlock

Support Organisations in New Zealand

If you or someone you know is struggling with problem gambling, free and confidential help is available in New Zealand. We encourage you to reach out to any of the following organisations:

Problem Gambling Foundation of New Zealand

The Problem Gambling Foundation provides free counselling, support, and education services across New Zealand.

• Website: www.pgf.nz
• Helpline: 0800 664 262 (available 24/7)

Gambling Helpline New Zealand

The Gambling Helpline offers free, confidential support for people affected by gambling harm, including family members and friends.

• Website: www.gamblinghelpline.co.nz
• Phone: 0800 654 655 (available 24/7)
• Text: 8006

Lifeline New Zealand

Lifeline provides crisis support and mental health assistance for people in distress.

• Website: www.lifeline.org.nz
• Phone: 0800 543 354 (available 24/7)

Gamblers Anonymous New Zealand

Gamblers Anonymous offers peer support meetings for people who want to stop gambling.

• Website: www.gamblersanonymous.org.nz

Blocking Gambling Websites

If you want to block access to online gambling sites on your devices, the following software can help:

• GAMSTOP — self-exclusion scheme for online gambling
• BetFilter — gambling blocking software
• GamBlock — blocks gambling websites and apps

Contact Our Responsible Gambling Team

If you have any questions about our responsible gambling tools or need assistance, our dedicated support team is available 24/7.

• Email: [email protected]
• Live Chat: available directly on our website

We take responsible gambling seriously and are here to help. Please gamble responsibly and within your means.

Last updated: June 2026